About the role
You will be close to the people using Athena.live every day. The role combines hands-on support, organizer onboarding, simple help content, issue triage, and feedback loops with product and engineering.
Responsibilities
Respond to organizer and attendee questions with clear, practical support.
Guide new organizers through event setup, ticket configuration, and launch readiness.
Document repeat questions in help articles, saved replies, and internal playbooks.
Triage bugs, payment questions, and event-day issues with appropriate urgency.
Qualifications
Experience in customer support, customer success, community operations, or event operations.
Calm written communication and good judgment under time-sensitive customer pressure.
Comfort learning product details deeply and explaining them without jargon.
Willingness to build lightweight process before there is a large support team.